Oh, I totally get it. People's schedules rarely line up with the optimal time to do anything and inevitably some asshole customer is not going to care about that. "I got work, I got kids" etc... I listened to a guy argue with the river rafting people trying to get a discount on a raft trip because the "water wasn't very good" in late July even though he admitted that he was told that it would be far inferior to a mid to late May time frame. That's a separate issue and one you cannot do anything about except for not being in a customer facing profession. Some people just suck.ousdahl wrote: ↑Fri Sep 16, 2022 10:04 amI implored the guy to go in July or august. Nothing vague about that. It was never supposed to come down to some last minute photo finish debating the semantics of “early September” in the first place!
But in yet another classic example of “y’all can’t tell me what to do” entitled ass tourist defiance, this guy insisted on his own prerogative anyway.
Next year, I’m gonna bill the item as “not valid until early September,” as I figure that’s the best way to get y’all to go in July.
All I am speaking about is doing as much as you can to eliminate ambiguity on dates if you have a specific date in mind or have a point at which you aren't going to be happy about providing the service any longer. Especially when you are providing the service as a donation and are inevitably going to be less excited to be happy about working for "free". If it was purchased at an auction then the customer didn't get it for free and he expects to get "what he's paid for" even though you aren't getting paid for it. The downside of such donations.